Trust And Safety

AS A MARKETPLACE OF MILLIONS OF INDIVIDUAL MAKERS, WE ARE INVESTED IN MAKING SURE EVERY PURCHASE IS A GREAT EXPERIENCE.

Issue Resolution

We’re ready to help if something goes wrong.

24/7 SUPPORT

OUR TEAM WORKS AROUND THE CLOCK.

 

HAVE QUESTIONS? WE HAVE ANSWERS!

HOW CAN I TRACK MY ORDER ?

  • After signing in on albenthel.com, simply go to Purchases and Reviews (under the account icon). If you don’t have an albenthel account, learn how to track your order.

 I DON'T SEE MY ORDER IN MY ACCOUNT, HOW SHOULD I DO ?

You may have checked out as a guest. To claim an order you purchased as a guest:

  • Open your email inbox.
  • Locate the email receipt you received when you placed your order. This email is sent from info@albenthel.com
  • Click the order number in the first line of your receipt.
  • Follow the steps to sign in or create an albenthel  account.
  • Your order is automatically connected to your new albenthel account.

 If you can’t find it, please contact albenthel support.

HOW CAN I MAKE A RETURN OR EXCHANGE AN ITEM ?

  •  If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop.


For more information on returns and exchanges, please visit the Help Center.

I CHECK OUT AS A GUEST, HOW DO I TRACK THE ORDER OR PLACE A RETURN?

You will need to create an albenthel account. To claim an order you purchased as a guest:

  • Open your email inbox.
  • Locate the email receipt you received when you placed your order. This email is sent from info@albenthel.com
  • Click the order number in the first line of your receipt.
  • Follow the steps to sign in or create an Etsy account.
  • Your order is automatically connected to your new albenthel account.

 If you can’t find it, please contact albenthel support.

MY ORDER MARKED DELIVERED, BUT I DIDN'T RECEIVE IT.

If your order is delivered but you haven’t actually received the item, there are a few things you can do.

  • Check with neighbors to see if the package was delivered to them accidentally.
  • Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address. You may have to reach out to the seller to get some of these details.
  • Ask the seller if they’ll assist you by opening a claim with the shipping service.